Why Guest Reviews Matter More Than Ever in 2025
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Why Guest Reviews Matter More Than Ever In 2025 Tips & Trends

The power of reviews in shaping a hotel’s success has never been stronger. Travelers today are more discerning, more vocal, and more influenced by peer feedback than ever before. A single review can sway potential guests, impact your revenue, and even redefine your brand’s reputation. While guest feedback has always been important, 2025 is set…

Tips and Samples for Standard Operating Procedures
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Tips and Samples for Standard Operating Procedures

What is a hotel SOP? A Standard Operating Procedure (SOP) is a set of instructions on how to complete a specific task. It can vary in level of detail from checklists to step-by-step procedures or word-by-word scripts. Ideally, the level of clarity provided strikes a delicate balance between detail and freedom, making it easy for…